Episode 30 · Season 1
User Adoption Isn’t a Mandate, It’s a Strategy
User adoption is the difference between Salesforce being live… and Salesforce delivering value. In this episode of Salesforce at Scale, we break down what real user adoption looks like, and why you can’t mandate it.
What you’ll learn:
- Why user adoption is cultural, not just technical
- How leadership behavior directly impacts platform success
- Practical strategies to increase adoption before and after go-live
Who it’s for:
Salesforce admins, architects, IT leaders, delivery managers, and business stakeholders responsible for driving Salesforce success at scale.
Greg Banks is joined by Allie Nelson and Al Huerta from Cirrius Solutions to discuss real-world adoption challenges drawn from enterprise Salesforce implementations. The conversation covers ROI, data quality, leadership alignment, power users, detractors, and recovery strategies when adoption stalls.
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Salesforce adoption, user adoption strategy, Salesforce at scale, change management, Salesforce leadership, CRM ROI, digital transformation, Salesforce governance, power users
Guests + credibility
Greg Banks is joined by Allie Nelson and Al Huerta, drawing on years of real-world Salesforce delivery experience across complex orgs and long-term implementations.
Primary CTA
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Want More:
Watch: Youtube
Listen: Apple Podcasts \ Spotify
Recommended Links
For questions or feedback, please contact us at CirriusTalk@CirriusSolutions.com
Recommended Trailmix from the episode: https://trailhead.salesforce.com/content/learn/modules/user-adoption-metrics
https://trailhead.salesforce.com/users/victoriapoku/trailmixes/user-adoption-trailmix
We cover
- Salesforce Adoption
- User Adoption Strategy
- Salesforce at scale
- Change Management
- Salesforce leadership
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