Rescuing a Failed Implementation — Then Scaling It Across Four Divisions
Surmodics had a Revenue Cloud implementation that hadn’t worked and needed a new partner to take it over. Four years later the platform runs four divisions, and new-product sales are up more than 25%.
The Challenge
Founded in 1979 and headquartered in Eden Prairie, Minnesota, Surmodics makes surface modification technologies for vascular medical devices and supplies chemical components for in vitro diagnostic tests and microarrays. Roughly 376 employees across several distinct divisions, each with its own way of selling.
That structure was the core of the problem. A single system had to serve multiple divisions with genuinely different operational requirements, and the automation in place couldn’t scale to it. Account verification, address handling and permission management were complex enough to create daily friction. And the Revenue Cloud implementation meant to solve all of this had failed — Surmodics needed a new partner to come in and take the project over.
The Solution
Cirrius took over the implementation and rebuilt it around how the business actually operates, then stayed on to run and extend it.
- Quoting, contracting and renewals rebuilt on Revenue Cloud. The complex quote-to-renewal process was reconstructed rather than patched.
- Restructured for four divisions. The system was reorganized to support four distinct divisions, each keeping its own sales operations, without fragmenting into four systems.
- A centralized helpdesk inside Salesforce. Bug tracking and enhancement requests moved into one platform, so issues had somewhere to go.
- Modernized automation. Legacy automation migrated to Flows and Apex code was optimized, improving system performance.
- Permission sets and simplified quote templates. Access and document management stopped being a manual burden.
- Executive and power-user training. Adoption was treated as part of delivery, not an afterthought.
The Result
- The project was rescued. and the IVD division — the largest — was onboarded successfully, with high adoption and strong reported employee satisfaction
- Over 25% increase in sales of new products.
- Streamlined operations across four divisions. while preserving each division’s requirements
- Improved system performance. through optimized code and automation
- A scalable foundation. for continued growth
The engagement is now in its fourth year. Managed Services renewed into 2026, and the work has continued well past the original rescue — an IVD migration off Sage, Boomi integration, Slack rollout, and a Health Cloud decoupling in 2026.
I can say, with utmost certainty, that working with this Cirrius crew has been one of the best experiences of my career. Each of you have played a big role in my success here at Surmodics. THANK YOU for being so amazing and fun to work with. It’s been an honor! Chad, you have an amazing team.
— Principal Business Analyst, Surmodics
The Pattern
A failed implementation is rarely a technology problem. Surmodics needed a partner willing to take over someone else’s unfinished work, rebuild it around four different ways of selling, and then stay long enough to prove it — which is what turned a rescue into a four-year platform.
Implementation gone sideways?
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