Prior to their partnership with Cirrius Solutions, Comlink Solutions service processes were complex, manual, and required a multitude of resources to communicate accurately to the field agents. They lacked a clear process, proper oversight, and communication directive.
The field service team needed better insight into projects overall and how to document their completed work. Internally there was limited user adoption of current procedures due to the complexity and multitude of systems needed.
Management had minimal information to evaluate key performance indicators (KPI’s) to strategically shift their business to drive optimized process performance.
After conducting a three-day requirements workshop with the Comlink team to fully understand the company’s field operations and unique needs, we conducted an in-depth analysis of the existing solution(s) and related performance. The result of this was a comprehensive solution and Field Service Lightning implementation to help the Comlink’s service team through the digital transformation.