In today’s world, we have unprecedented network utilization from increased work-from-home adoption, employee login, and security issues for remote staff, customer service bottlenecks, and challenges with revenue collection. This landscape requires innovative companies to make the digital transformation to be more efficient and provide better customer experiences from installation to ongoing support during high-demand periods. The Cirrius Solutions’ telecom cohort is dedicated to delivering effective solutions to the complex business challenges facing communications companies.
We work with clients from telecom, cable, satellite, and Internet companies across the U.S. with their migration to the Salesforce platform to optimize field operations. This optimization comes by efficiently scheduling service resources and automating the steps that keep field service operations running smoothly which allows for better customer service and increases customer retention rates.