Telecom

In today’s world, we have unprecedented network utilization from increased work-from-home adoption, employee login, and security issues for remote staff, customer service bottlenecks, and challenges with revenue collection. This landscape requires innovative companies to make the digital transformation to be more efficient and provide better customer experiences from installation to ongoing support during high-demand periods. The Cirrius Solutions’ telecom cohort is dedicated to delivering effective solutions to the complex business challenges facing communications companies.

We work with clients from telecom, cable, satellite, and Internet companies across the U.S. with their migration to the Salesforce platform to optimize field operations. This optimization comes by efficiently scheduling service resources and automating the steps that keep field service operations running smoothly which allows for better customer service and increases customer retention rates.

Key Improvement Areas:

  • Upgrade legacy platform to increase service agent response times and first-call resolution rates
  • Open information flow between the sales and service platforms
  • Allow agents access to cross-sell and upsell on customer service calls
  • Optimize field service operations through automations that speed up the process of scheduling work from creating work orders to scheduling service appointments
  • Manage service resource inventory levels and track product transfers
  • Account for travel and traffic considerations when dispatching resources to scheduled jobs
  • Provide the best customer experience – happier customers and less churn

How We Can Help: 

  • Build personalized customer experiences and consistent buying journeys
  • Provide increased data sharing across the organization
  • Streamline the customer order process and launch new products faster
  • Increase quote and billing accuracy with Salesforce CPQ
  • Optimize technician support for telecom networks
  • Provide online access to data plans with flexible billing options
  • Enable the workforce to work from home with secure remote access and better collaboration capabilities
  • Improve customer engagement and responsiveness through social listening, community engagement, and real-time request responses
  • Better enterprise and field service analytics

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How Can We Help?

If you’re ready to find out more about how the Cirrius Team can help implement, streamline, or revitalize your Salesforce organization with a better experience, let’s talk.