We understand that last minute change is a constant, but no industry experiences change quite like field service. Service appointments are scheduled, then rescheduled with very short notice, and last-minute emergency calls pop up regularly. Technicians and dispatchers need to pivot quickly to not lose valuable time and money on a suddenly open schedule. Using the Field Service Management mobile app, technicians in the field can receive real-time alerts, schedule changes, and increase site visits, which ultimately improves your bottom line.
Create a customized process for your organization with Field Service Management to assign work orders and appointments to the right resources based on proximity, skillset, workload, and availability. As a result, you’ll enjoy cost savings from smarter route planning, increased employee productivity, and decreased wait time for your customers.
Better Data Accuracy
Field Service Management software empowers service technicians by providing them with greater access to data such as customer service tickets, inventory changes, invoicing history, and a comprehensive knowledge library. With this information available on their mobile device, they’re able to better comply with SLA’s to provide best in class service.
Increased Customer Satisfaction
The best organizations in the world seek to exceed customer expectations. In today’s competitive environment you need to be able to support service call scheduling in multi-hour windows, real-time notifications with special instructions, updates to inventory, and changes to work orders. With field service mobile optimization technicians can improve scheduling accuracy and stay in close contact with customers. We think it is the details that make the difference!
If you’re a larger organization or looking to expand, Salesforce Field Service Management is ideal because it can grow with your business. Each instance can be customized for a single or multiple business lines, as well as sales and field service tech teams. Cirrius Solutions can work with you to integrate the Field Service Management workflow into your sales process. No matter what your organization’s size or future growth plans, Field Service Management can be tailored to meet your business needs – and exceed expectations.
The Salesforce Field Service Management mobile application delivers next-generation mobility for your service team. Your service reps no longer need to pick up paper work orders at the start of the day, with Salesforce Field Service Management contractors can simply reach for their mobile device while out in the field, and enter the required data directly into the system. This new digital process also helps eliminate data-loss and incomplete paperwork. Even if the service technician has no connectivity in the field, they can use their Field Service Management app offline, save their work and when they are back online, everything will be updated in the background automatically.
Give your field service agents real-time access to a knowledge base on the road where they can search for articles, ideas, FAQ’s with step by step instructions to help them resolve their questions.
Eliminate Non-Revenue Service Calls
Use service reports and predictive analytics to create a proactive component replacement process. Understanding key failure points and timelines will create enhanced customer satisfaction, reduce service costs, and will generate new revenue opportunities.