We’ve helped a lot of small businesses start their email marketing programs with Salesforce Marketing Cloud. In today's market, it is critical that you are able to not only reach your customers where they listen best but also to personalize the message to drive results. There are multiple channels to listen and engage with customers [...]
Salesforce automation just got easier! Process workflow development that would normally take weeks to code can now be accomplished in minutes with the new point & click tools. This blog will describe and compare the different options for automating business processes in Salesforce. With Salesforce automation tools you can now automate everything from daily tasks [...]
Cirrius Solutions strongly believes in leveraging proven standards and Salesforce development best practices whenever possible to help ensure successful engagements with our clients. We have authored a number of Salesforce.com specific guidelines in the areas of Environments, Configuration, Advanced Development and Release Management. I work closely with our clients to share this information and customize [...]
What did you learn from your Salesforce Implementation? Many of our clients engage us after a failed implementation that was implemented with little or no consideration given to how sales reps will use the system or how it could be configured to deliver the kind of value that would encourage end users to get excited. [...]
Choosing the best Salesforce consultant for your Salesforce implementation may not be as straightforward as you think. In my opinion, experience really does matter! We have lots of customers that reach out to us because other firms were not able to complete the mission. Customers are sold by a senior Salesforce consultant only to get [...]
What is the best Quote to Cash (CPQ) Tool for Salesforce? Our Salesforce consultants are often asked what is the best quoting tools in Salesforce. There are multiple options, including standard Salesforce and Configure Price Quote (CPQ) solutions. They both have pros and cons so your specific situation will need to be evaluated for the [...]
Cirrius Solutions has just been promoted to become a Silver Partner by Salesforce.com. The newly recognized status is a combination of growth from year to year, expertise on the platform through certifications and specialization, as well as surveys taken directly from customers regarding exceptional performance. “This is a huge step for our organization and shows [...]
There are several considerations that should be considered for a Salesforce to Oracle integration. The project I am currently working on requires customer service agents to be on both Oracle and Salesforce concurrently. This requires the use of a real-time approach to ensure that all information is immediately available to all agents throughout the organization. [...]
There are a number of new Salesforce Service enhancements that we really like in the Spring 14 release. These will add much needed flexibility and customization to make the end user support experience much better. Below are just a few of our favorite features. See the Spring 14 release note for all new enhancements. 1. Knowledge [...]
One question we commonly get from our clients using Salesforce.com is “how much testing is needed for our data migration effort”. This can be different in every situation and is dependent on several factors. Compliance, industry regulations, number of users and business risk play a significant role in determining the amount of testing needed for [...]