What is Salesforce Agentforce? You’ve heard the term all over the place, and everyone’s telling you to look into AI. In fact, by 2025 over 75% of businesses are anticipated to leverage Generative AI in some way. So how do you take advantage? Agentforce is Salesforce’s new hybrid autonomous agent application that is intended to [...]
Virtually every company that has implemented or is planning on implementing Salesforce will need technical support at some point. The Salesforce virtual assistant is built on the premise that the Salesforce tech support can be done remotely and managed easily. The software solutions from Salesforce have repeatedly changed how businesses handle customer management, including customer [...]
Salesforce Field Service is a powerful tool to optimize your field service activities and understanding implementation best practices is critical.
Salesforce Field Service FAQ's to support your implementation.
Improve Your Mobile Service Operations and Personalize Service. Free Discovery! Give Smarter Self-Service. Boost Agent Productivity. Faster Case Resolution. Personalize Customer Care. Services: Live Agent Support, Field Service Management.
Salesforce lightning is all the buzz right now and we have been inundated with Salesforce Lightning Rollout questions. This interface has greatly improved the user experience and allows for more customization of the sales process. Now anyone can quickly and easily build apps that run on any device, all without writing a single line of [...]
We’ve helped a lot of small businesses start their email marketing programs with Salesforce Marketing Cloud. In today's market, it is critical that you are able to not only reach your customers where they listen best but also to personalize the message to drive results. There are multiple channels to listen and engage with customers [...]
Salesforce automation just got easier! Process workflow development that would normally take weeks to code can now be accomplished in minutes with the new point & click tools. This blog will describe and compare the different options for automating business processes in Salesforce. With Salesforce automation tools you can now automate everything from daily tasks [...]
Cirrius Solutions strongly believes in leveraging proven standards and Salesforce development best practices whenever possible to help ensure successful engagements with our clients. We have authored a number of Salesforce.com specific guidelines in the areas of Environments, Configuration, Advanced Development and Release Management. I work closely with our clients to share this information and customize [...]
What did you learn from your Salesforce Implementation? Many of our clients engage us after a failed implementation that was implemented with little or no consideration given to how sales reps will use the system or how it could be configured to deliver the kind of value that would encourage end users to get excited. [...]